5. Discussion
5.1. Theoretical implications This paper introduces psychological empowerment as an emerging area in public relations and social media research. Empowermentis a multi-level, open-ended constructthatincludes the individual level, organizational level, and community level (Hur, 2006; Peterson & Zimmerman, 2004; Zimmerman & Rapport, 1988; Zimmerman and Zahniser, 1991Zimmerman & Rapport, 1988 Zimmerman and Zahniser, 1991). Meanwhile, empowerment can be viewed as a process (Mo & Coulson, 2010) or an outcome (Hur, 2006; Perkins & Zimmerman, 1995). The investigation in this paper focuses on the empowerment process at the individual level. Specifically, the intrapersonal empowerment and interactional empowerment adopted from community psychology (Zimmerman, 1995) were introduced as two focal constructs that should be considered to fully capture the scope of psychological empowerment.