دانلود رایگان مقاله نتایج مثبت به اشتراک گذاری احساسات منفی در تیم کاری

Abstract

In this conceptual paper, we argue that Socially Sharing Negative Emotions (SSNE) could lead to positive outcomes beyond an individual level. SSNE is an intentional verbal communication where both a sharer, who experienced the original affective event, and team members, who noticed the emotional distress of a potential sharer, could be an initiator. Although SSNE has received little attention in the literature to date, it is a relatively common and beneficial process in the workplace. The goal of this paper is therefore to explore how/when SSNE can be effective for members of a team. ‘How’ SSNE could be functional will be examined by looking at the overall process of SSNE, and the question of ‘when’ will be explored in line with boundary conditions influencing the effectiveness of SSNE. We specify testable propositions to guide future research and consider boundary conditions for such SSNE to occur. As many boundary conditions could be time constrained, the main SSNE context taken into consideration in this paper is a newly formed team. Our exploration of SSNE highlights positive functions of negative emotions which contribute outcomes at an inter-personal and/or a group level where SSNE takes place.

8. Conclusion

We have argued Socially Sharing Negative Emotions (SSNE) could lead to positive outcomes beyond individual level. We looked at SSNE within a team and argued that the active role of team members allows mitigation of the original negative emotions. During the active process of exchanging understanding and reinterpretations of the events, a sharer and team members involve in the appraisal and the perspective taking respectively, and also contribute to collective reappraisal or sensemaking together. SSNE also allows participants to experience self-disclosure, perceived similarity and affect reinforcement, as well as further social integration in a team. The examination of SSNE highlights the potential merits of an intentional exchange of verbal communication of negative emotions at work. Emotional sharing contributes to the most basic relationships that humans forge, and shared feelings influence group functioning (Knight & Eisenkraft, in press). SSNE could play a significant role in workplace relations, as sharing dynamics can facilitate the formation of new relationships, as well as strengthen existing ones. One of the main contributions of this work is exploring SSNE, a relatively novel notion within the organizational concept, and highlighting its pro-team attributes.