دانلود رایگان مقاله انگلیسی کیفیت خدمات بیمارستان درمانی بیماران: یک ارزیابی تجربی - امرالد 2018

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عنوان فارسی

کیفیت خدمات بیمارستان درمانی بیماران: یک ارزیابی تجربی

عنوان انگلیسی

Patient-perceived hospital service quality: an empirical assessment

صفحات مقاله فارسی

0

صفحات مقاله انگلیسی

39

سال انتشار

2018

نشریه

امرالد - Emerald

فرمت مقاله انگلیسی

PDF

نوع مقاله

ISI

نوع نگارش

مقالات پژوهشی (تحقیقاتی)

رفرنس

دارد

پایگاه

اسکوپوس

کد محصول

E8986

رشته های مرتبط با این مقاله

مهندسی صنایع

گرایش های مرتبط با این مقاله

مهندسی سیستم های سلامت

مجله

مجله بین المللی تضمین کیفیت مراقبت های بهداشتی - International Journal of Health Care Quality Assurance

دانشگاه

School of Management - Manipal Academy of Higher Education - Manipal - India

کلمات کلیدی

قابلیت اطمینان؛ ارزیابی مقیاس؛ کیفیت خدمات بیمارستان؛ اعتبار؛ هندوستان

doi یا شناسه دیجیتال

https://doi.org/10.1108/IJHCQA-04-2017-0064

برای سفارش ترجمه این مقاله با کیفیت عالی و در کوتاه ترین زمان ممکن توسط مترجمین مجرب سایت ایران عرضه؛ روی دکمه سبز رنگ کلیک نمایید.

چکیده

Abstract:

Purpose: Our purpose was to appraise Pai and Chary’s (2016) conceptual framework for measuring patient-perceived hospital service quality. Design/Methodology/Approach: A structured questionnaire was used to obtain data from teaching, public and corporate hospital patients. Several tests were conducted to assess the instrument’s reliability and validity. Pai and Chary’s (2016) nine dimensions for measuring hospital service quality (HSQ) were examined. Findings: Tests confirm that Pai and Chary’s (2016) conceptual framework is reliable and valid. Our study also establishes that nine dimensions measure hospital service quality (HSQ). Practical implications: The framework empowers managers to assess service quality in any hospital settings: corporate, public and teaching, using an approach that is superior to existing hospital service quality scales. Originality/Value: This article helps researchers and practitioners to assess hospital service quality from patient perspectives in any hospital setting.

نتیجه گیری

Conclusion

Our objective was twofold, first to evaluate the Pai and Chary (2016) conceptual framework’s reliability and validity and second to evaluate their proposed nine-dimension structure for measuring patient-perceived hospital service quality. Our study provides empirical evidence that the scale developed to measure hospital service quality is reliable and valid. We show that the nine dimensions predict hospital service quality.

Theoretical contribution and managerial implications

The study has strong implications for hospital quality managers seeking to measure hospital service quality who can implement the structured questionnaire in any hospital setting. Managers can also use the instrument to compare service quality among different combinations such as teaching, public and corporate hospitals.

Scope for future studies

Our study is cross sectional and limited to Karnataka state hospitals. Future studies should use a longitudinal study to provide greater diagnostic value. The instrument’s validity and reliability can also be tested in other developing countries.

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