7. Conclusions
The development of this paper has presented a series of concepts that have to do with the implementation of a successful transportation systems management & operations (TSM&O) program. The document stresses the importance of integrating the practice of TSM&O throughout all facets of the organization with the purpose of maximizing the existing infrastructure. Based on a variety of TSM&O theory and best practices, a method of developing a TSM&O program was presented based on goals, performance measures and the full integration of the program into departments and the project cycle.
The work of similar initiatives and programs were examined nationwide to identify the best practices, lessons learned and improvements that were made in a cooperative effort to focus on these strategies. Oregon metro's structure and plan for their TSM&O initiative was a comprehensive document with a series of goals and benchmarks that are regarded as a best practice for TSM&O implementation at this stage.
Supporting the functional applications is a series of performance measures that can be used to assess progress of projects or programs. As a compilation of many agencies and theories, the performance measures list can be further expanded to suit the needs of an agency. Guidance is provided on the background and establishment of effective performance measures and what they should represent. These measures should be directly linked to benchmarks that adequately address the purpose of the program or deployment. The document also provided an exposition of the integration of TSM&O into the project cycle and departments within an agency.