دانلود رایگان مقاله انگلیسی هوش هیجانی و عملکرد خلاق: از طریق دیدگاه عدم اطمینان محیط زیست و هوش فرهنگی - الزویر 2018

ABSTRACT

Despite the need to better understand the relationship between employee creativity and emotional intelligence, research remains scant and ambiguous. We examine the effect of emotional intelligence (EI) on frontline employees’ creativity and the mediating role of environmental uncertainty (EU) as an explanatory mechanism to understand the EI and creative performance (CP) relationship. In addition, we test for the interaction effect of EI and CI on frontline employees’ creativity. Using a sample of 283 frontline employees (FEs) from four and five star hotels, structural equation modeling is employed to test the proposed hypotheses. Results reveal that EI has a positive impact on FEs’ creative performance. The findings also confirm the mediating role of EU in the relationship between EI and CP. Moderating regression analyses show that CI strengthens the impact of EI on CP, albeit with a marginal increment in explanatory power. Important theoretical and managerial implications flow from our findings.

7. Conclusion

This research was conducted to achieve three objectives: (a) to evaluate the relationship between emotional intelligence (EI) and employees’ creative performance (CP); (b) to examine the mediating role of environmental uncertainty (EU); and (c) to evaluate the moderating role of cultural intelligence (CI) in the relation between EI and CP among frontline employees (FEs) in the hospitality industry. The analyses carried out provide evidence about the factors and mechanisms which augment employees’ creative performance.

From a theoretical perspective, this research makes important and meaningful contributions to the existing literature in hospitality and service management. To date, very few empirical studies have been conducted on creative performance, its predictors, mechanisms, and interactive effect in the hospitality industry. Addressing this gap, this study tested emotional intelligence as a predictor of creative performance, the mediating role of environmental uncertainty and the moderating role of cultural intelligence among FEs in the hospitality industry.

The results of this study contribute to the recognition of the importance of EI in frontline employees’ performance in general and creative performance in particular. More importantly, it is crucial to test the role of EU in the EI–CP relationship. Although a number of researchers have tested the mediating variables on the relationship between EI and CP (Khalid and Zubair, 2014; Kim et al., 2012) none of them explored the mechanisms through which EI leads to CP in an uncertain environment. Consistent with social cognitive theory, high levels of EI enable employees to determine how to cope with and adapt to the uncertain environment, to be open, more agile, and more embracing of new performance imperatives from both the market place and within the organization. Accordingly, this study shows that FEs have the ability to predict EU and be creative in their performance in unstable situations. Another theoretical contribution of this study concerns the moderating role of cultural intelligence. The authors’ research advances on existing literature on creative performance by examining the interaction effect of EI with CI on creative performance. The proposed research model shows that FEs with simultaneously high levels of emotional intelligence and cultural intelligence, have a stronger ability to adapt quickly in uncertainty environments, explore novel ideas and show creative performance.