دانلود رایگان مقاله انگلیسی سطوح هوش هیجانی و ارتباطات در حرفه های فناوری اطلاعات - الزویر 2017

abstract

In today's digital and technical environment, employers are looking for personnel that can contribute to the organization not only with the use of technical skills but can also express their expertise with the use of positive emotional intelligence and communication effectiveness. As research is lacking in the investigation of soft skills used by information technology professionals, the relationship between emotional intelligence and communication adaptability is the focus of this research. This quantitative non-experimental correlational analyses the emotional intelligence and communication adaptability level of 111 Information Technology professionals that work in the United States. The research found a significant positive relationship between emotional intelligence and the communication adaptability of the information technology professional. The positive outcome of this study suggests that information technology professions that have a strong relationship between emotional intelligence and communication aptitude can have positive implications for organizations for organizational teamwork/relationship building.

8. Conclusion

Employers are concerned not only with technical skills but also employees with emotional intelligence and communication effectiveness as evidenced by an increased frequency of soft-skills in official job requirements. Research is missing in the correlation between EI and CA. To address this gap, this work performed a quantitative non-experimental correlation analysis of EI and CA on 111 Information Technology Professionals in the U.S. This study found that there is a strong relationship between a U.S. IT professional's EI and CAS. To add to and enhance established literature on EI and CAS, this study has proven that there is a strong positive correlation between a U.S. IT professional's EI and communication levels. As Emotional Intelligence and Communication are more than a single theory, they can be rather broad in scope; the findings of this study suggest that more attention is needed in EI and communication theories as they relate to the IT professional to broaden this study towards the understanding of connectional dimensions. Attention to emotional strength and communication skills within technology professions is found to be deficient in the literature. As many studies have been produced concerning the skills that organizations are seeking from IT employees, the link between emotion and communication among U.S. IT professionals is deficient. This study can be used as a starting point for the exploration of the many dimensions of IT professionals' emotional and communication behavior, thereby providing a method and direction for interpersonal development. The benefit of emphasizing EI in IT is that it leads to many organizational opportunities. Current EI literature focuses on management's use of EI and the use of EI in transformational leadership, organizational psychology, and the multigenerational workplace. However, it is also important to focus on the benefits of EI at the service level. The enhancement of the employee, his or her job satisfaction, person-organization fit, the employee's commitment to the organization, as well as employee-employer relations should also be viewed from a discipline-specific perspective.