دانلود رایگان مقاله انگلیسی هوش تجاری و تحلیل در شرکت های کوچک و متوسط (SME) - الزویر 2017

Abstract

Despite much interest in business intelligence and analytics (BI&A), empirical research shows that small and medium-sized enterprises (SMEs) are still lagging behind in the proliferation of BI&A. However, there are no studies found on literature reviewing research on BI&A in SMEs. This paper collects, categorizes, synthesizes, and analyzes 62 articles related to BI&A in SMEs. The identified research topics being addressed in BI&A include: BI&A components, BI&A solutions, Mobile BI&A, Cloud BI&A, BI&A application, BI&A adoption, BI&A implementation, and BI&A benefits. Further, research gaps and directions for future research are presented to facilitate the progression of BI&A in SMEs research.

Conclusion

This study provides a comprehensive literature review of BI&A in SMEs. Most studies focused on frameworks, architectures, models, critical success factors, determinants, and barriers that affect the implementation and adoption of BI&A. This provides promising evidence for the contribution to practitioners that can guide them in their future projects. For BI&A vendors, this can help to improve their BI&A solutions, for example, offering improved usability, integration into other systems, and ease of deployment. For researchers, this study identified research topics, research gaps, and several important directions for future research in this field. More specifically, there is an opportunity for studies that explicitly focus on (a) the development of reference models, (b) benefit evaluation, assessment, and realization (c) the factors that influence adoption and implementation (e.g., TCO, ROI, and security issues), and (d) different uses of BI&A in various business fields and industries. Furthermore, cloud-based and mobile-based BI&A solutions are promising application areas for SMEs. This study suffers from some limitations. Even though the paper has conducted a very thorough review of the literature, I note however, that I cannot guarantee to have captured all the materials in this area.