Conclusions
It is surprising and unforeseen, in an EOL care system that embraces diversity and equal opportunity, adopts an inclusive and non-judgmental character, as well is interested in the increase of the quality of life (DH, 2011; Cassel and Field, 1997); to come across these findings. First and foremost, HCPs seem to lack religious literacy in response to religion, belief and spiritual identities of the service users (Pentaris, 2015). Secondly, that the way issues related to religion are addressed may indicate subtle signs of microaggression in professional practice.
This study has shown that few depictions from everyday practice may shed some light on issues such as microinvalidations occurring in practice. These are signs of microaggression, which may be easily missed, especially in a social work context that is crowded by legal framework assessments and procedural practice.
Religious literacy is paramount in order to overcome such challenges and better equip professionals when they are engaging with service users. Social workers often employ the role of an advocate, a liaison, or a mediator. In these roles, full understanding and comprehension of service user’s identity plays a critical part; how can a social worker better voice the service user’s rights, if they have not met the service user where they are at and understood the service user’s world view to some extent.