دانلود رایگان مقاله نتایج اشتراک گذاری اجتماعی احساسات منفی در تیم کاری

abstract

In this conceptual paper, we argue that Socially Sharing Negative Emotions (SSNE) could lead to positive outcomes beyond an individual level. SSNE is an intentional verbal communication where both a sharer, who experienced the original affective event, and team members, who noticed the emotional distress of a potential sharer, could be an initiator. Although SSNE has received little attention in the literature to date, it is a relatively common and beneficial process in the workplace. The goal of this paper is therefore to explore how/when SSNE can be effective for members of a team. ‘How’ SSNE could be functional will be examined by looking at the overall process of SSNE, and the question of ‘when’ will be explored in line with boundary conditions influencing the effectiveness of SSNE. We specify testable propositions to guide future research and consider boundary conditions for such SSNE to occur. As many boundary conditions could be time constrained, the main SSNE context taken into consideration in this paper is a newly formed team. Our exploration of SSNE highlights positive functions of negative emotions which contribute outcomes at an inter-personal and/or a group level where SSNE takes place.

7. Discussion

Intrigued by comments such as “although it is clear that positive emotions foster positive social interactions, the evidence concerning negative emotions is less clear-cut” (cf. Fischer & Manstead, 2008: 464;Gable et al., 2006), we have focused here on functional aspects of SSNE. We view SSNE as an intentional exchange of verbal communication between participants, which could offer an opportunity to sensemaking during which the participants put forward the efforts to reappraise the original negative events together. The process of SSNE also allows participants to experience self disclosure, perceived similarity and affect reinforcement. Such social contacts and collective activities subsequently mitigate the original negative emotions and also give rise to the positive function of social integrationwithin a team where SSNE take place. While we are cautious about the claim that SSNE will always bring about collective reappraisal (i.e. considering boundary conditions), the goal of this paper is to draw attention to the positive function of SSNE as interpersonal activities.