دانلود رایگان مقاله انگلیسی ارزیابی مدل کارگاه مشاور در زمینه خدمات انسانی - تیلور و فرانسیس 2018

ABSTRACT

The purpose of the present study was to document and evaluate an application of the consultant-workshop model commonly employed by Organizational Behavior Management consultants. The consultation took place in a nonprofit human service setting that delivers behavioral services to children diagnosed with autism and their families. Workshop attendees were 13 senior therapists each of whom oversaw six to eight instructor therapists who provided behavioral services to clients. The training took place three years prior to this evaluation across five months and four workshop sessions. Participants learned to pinpoint, measure, diagnose, and intervene and then they presented their project at the last workshop and these projects were documented. When possible, follow-up information was gathered to determine the extent to which this approach facilitated maintenance of the projects and generalization to other opportunities for performance improvement. Results indicated that projects were, in general, very effective. At follow-up, some components of the projects remained in place and limited evidence indicated that the performance improvements maintained or generalized. Based on the findings, recommendations for improving the workshop model are provided.

Discussion and recommendations

Results of this evaluation indicate that the workshop effectively taught STs in a human services organization, who were already familiar with behavioral principles, to develop and implement their own performance improvement projects. The projects were successful overall, indicating that the consultant workshop model may be useful in teaching supervisors to complete performance improvement projects. In addition, the supervisors reported continuing to use some elements of the training. However, limited evidence of maintenance and generalization suggest changes to the consultant workshop model are required. Based on the findings from this case study, a number of recommendations for improving the consultant workshop model and suggestions for future research follow.

First, the workshop should be updated to include the latest science and technology from the field. Most notably, the Performance Diagnostic Checklist (PDC; Austin, 2000) should be replaced with the Performance Diagnostic Checklist–Human Services (PDC-HS; Carr, Wilder, Majdalany, & Mathisen, 2013) for application in human services. Since the time of this workshop, the PDC-HS has been developed and it is tailored to human service settings, making it a better fit for helping managers and leaders in human service settings identify causes of performance issues and potential solutions. Because the PDC-HS suggests interventions, unlike the PDC, less workshop time may be required to teach attendees to identify interventions. In addition, an online version of this workshop should be compared to an inperson workshop to evaluate both effectiveness and cost.