6. Don’t forget the users
In this article, we have provided a method that marketers can use to think about and execute business strategies related to branded app design. We have identified five business objectives, five types of branded apps, and three functional building blocks and provided various examples of relevant best practices. Note that companies should choose the features that they apply to their own business strategies wisely; furthermore, the features included in app designs should be chosen on a case-by-case basis. At the same time, the user perspective needs to be taken into consideration in the design process. Good mobile apps are aligned with different levels of user motivations and should engage them passionately. Intrinsic motivations for the use of mobile apps were discussed at the beginning of this article and include entertainment, functionality, information, socialization, intellectual stimulation, following a trend, and learning. Moreover, extrinsic user motivations to use of mobile apps can be leveraged through symbolic (e.g., the UNIQLO app) or monetary benefits. Finally, user attitudes toward branded apps need to be studied further to guide marketers on how to build better apps.