Implications and conclusions
The results indicated that lean thinking and information quality have strongly positive impact on the efficiency key performance indicator; therefore, this research discussed lean thinking and information quality, respectively. This paper has proposed a lean approach based on Kaizen philosophy (PDCA) as a continuous improvement in food retailers and 5-S as one of the lean practices. The 5-S approach is basically focused on organization, neatness, cleanliness, standardization and discipline. Several alternative suggested configurations to food retailers in order to have accurate, timeliness of information quality in food value chains are to establish EDI and bar-coding system; to realize that information technology advocates with respect to e-commerce; and to apply better tools and standards for their information system. This research makes several contributions. First, we have a framework to describe and present the Australian food retail supply chain and its supply chain practices. The supply chain practices, supply chain performance indicators and antecedents of cooperative behavior in the Australian food retail industry are complex and diverse. Therefore, understanding these dimensions can help to place key changes and industry improvement that will increase revenue and reduce cost to the SMEs in the food retail supply chain. The study has some limitations: the study used a questionnaire to examine the research questions. Future research will use multiple case studies to triangulate the supply chain practices and performance of food retail industry. Second, this study only used efficiency as the supply chain performance indicator. Other indicators such as flexibility, quality and responsiveness can be examined in future.