دانلود رایگان مقاله اینترنت موبایل فرودگاه نوآوری

abstract

This paper studies the adoption of mobile Internet by airports. Using a new theoretical model, the study tests whether early adopters of mobile Internet for airports can be considered real innovators. Seventy- five international airports from four different geographical areas and of three different sizes are analyzed. The paper complements the analysis with an additional innovation adoption, the PC-Website, and two dimensions are analyzed: the time of adoption and the degree of maturation. Our findings show that there are four real innovator airports: London Heathrow, London Stansted, Amsterdam Schiphol and Copenhagen. Airport innovation is found to be related to geographical location and commercial revenue rather than to airport size. The four real innovator airports iPhone apps are used as case studies to identity best practices for the delivery of airport mobile services. © 2016 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license.

6. Conclusions and final remarks

The analysis of airports regarding the early adoption of mobile Internet is still in its infancy, and at the time of the experimental lab of this research, the degree of penetration of this innovation was still very limited. However, as Information, Telecommunications and Technology budgets at airports are increasing annually, and the appearance of new technology such as geo-location, near field communication, ibeacons and others improves, this field needs to be studied and analyzed as in the near future mobile apps will be considered basic services. Airports are still at the very early stages of leveraging all the potential uses of websites and mobile devices. As Gillen and Lall (2002) advise, the first initiative airports can take is to improve their websites.