دانلود رایگان مقاله انگلیسی اثرات پذیرفته شدن خدمات فناوری اطلاعات در شهر های هوشمند مطرح هند - امرالد 2017

Abstract

Purpose – The purpose of this paper is to understand the effects of successful adoption of information technology (IT)-enabled services to be provided in the proposed smart cities of India from end-user-experience perspective. Design/methodology/approach – This paper has taken a sincere endeavor to understand to what extent the success of the smart cities depends on the users’ experience of the IT-enabled services, the backbone of smart cities, and how using IT-enabled services can improve the quality of the users’ lifestyle. Initially, few hypotheses have been developed from literature review, followed by structured questionnaires. Once the data were collected, they were analyzed using different statistical tools. This paper will be useful for the policymakers, specifically those who are involved in technology and IT-governance-related areas, in policymaking for the proposed smart cities in India. Findings – This study tries to find how the IT-enabled services would transform the lives of residents both socially and technologically; to what extent the prospective citizens will be engaged to use the modern services; to what extent the threat of privacy and security issues affects the overall performance of the proposed smart cities of India; and how gaining trust of the citizens could help in successful adoption of IT services. This paper tries to find out few of these questions from the city residents’ perspective. Research limitations/implications – This study is undertaken keeping Indian smart cities in perspective. However, in India, the proposed smart cities are in different states. In fact, the respondents selected by the authors are not the true representatives of the whole population, which is spread covering all parts of India. This paper could have implications for policymakers in drafting the smart city policy in India especially from IT-governance and user-experience perspective. Practical implications – As this study discusses proposed smart cities of India from IT-enabled services and from the citizens’ perspective, it will have a huge practical implication once these smart cities become operational in India. Social implications – This study discusses the IT-enabled services expected to be provided to the citizens of the proposed smart cities of India. As the paper discusses about the citizens’ perspective and the proposed smart cities of India, it definitely has social implications especially since the study is related to the citizens of proposed smart cities of India. Originality/value – The research reported in this manuscript is the outcome of in-depth study on proposed Indian smart cities especially from IT adoption and from users’ perspective. Very few studies have been carried out on proposed Indian smart cities from IT adoption perspective and how that could improve the lifestyle of the residents.

Conclusion and implication

This study has tried to ascertain the main factors which would appreciably affect the extent of adoption of the digital services by the citizens of proposed smart cities. In the first portion of this study, the hypothesis has been developed through related past works and background studies, and later those hypotheses have been validated with the results so obtained after quantifying the responses from the respondent-participants against structured and relevant questionnaires prepared with the help of experts’ consultations. Participants of different age groups with varied educational qualifications involving both genders female and male having different level of experience of using different digital services have been contacted so that by having participants from all the experience levels, the results so obtained do not suffer from the vice of bias. However, interestingly, the results found from this study reveals that these are not heavily dependent on those varied demographics as reveled from the Chi-square tests. It appears from the study that proper utilization of the IT-enabled services, expected to be implemented in the smart cities of India, by the potential users will have substantial and effective impact on their living standard and it would also help ameliorating their perceived QL. It is also concluded that innovative and novel digital services, if provided by the authorities for the usage of the citizens, would transform their lives not only from behavioral and technological perspective but also from social perspective. It is also seen that citizens who are expected to live in the proposed smart cities of India will be able to enjoy better QL, who would possess their own capability of creativity and innovativeness. It has been noticed from the users’ perspective that they would be more interested in using the IT-enabled services if such services have good functionalities and quality.