دانلود رایگان مقاله انگلیسی رضایت شغلی و فشار روانی کارکنان بخش مددکاری اجتماعی و کارکنان بخش خدمات عمومی - الزویر 2017

abstract

Working in the social sphere is a profession that involves intensive social interaction with clients. The aim of this paper is to describe work satisfaction in the research group of social workers and workers in social services from the South Bohemian region (N = 227). This is established by the means of a standardized Job Satisfaction Survey (JSS, Spector) and an evaluation of pressure of work by means of a Meister questionnaire. The research aim is also to test the relationships of dependent variables within the job positions and the scope of employment in this group of employees. The results show the research group is ambivalent from the aspect of work satisfaction, which means they are medium satisfied (56.1% of the research group). Total dissatisfaction has been identified in less than 5% of employees and satisfaction has been identified distinctly less than in the whole ofthe Czech population. The employees especially showed their satisfaction in the area of relationships at the workplace, communication and the scope of employment. Dissatisfaction was shown in possibilities for career development, evaluation of their work, and administrative stress. Less than 5% of the respondents mentioned high work stress, but despite this the group evaluated their working conditions rather negatively. The total pressure of work of most respondents conforms to the category 2, whereas temporary affection of subjective state and productivity can regularly occur. 17.4% of the research group reach the levels that increase the limit of mental pressure of work. A statistically significantly higher rate of pressure of work in the social workers compared to the workers in social services has also been proved. Generally satisfaction has been influenced by the trend of understanding social work as an obligation and support from the working collective, while negatives are connected with pay grades and work benefits.

Conclusion

The results provided information on the rate of work satisfaction of social workers and workers in social services. In the examined research group, work satisfaction was more ambivalent (56.1% of the research group) with a relatively low number of unsatisfied workers (4.6%). The view of individual factors shows that the highest satisfaction was mentioned by the workers in the branch of social work in the items evaluating management, cooperation and communication in the workplace. Dissatisfaction has especially been found in the career development factor. The total difference, in terms of professionality of workers was not significant, but the average score of work satisfaction is higher in the workers in social services than in social workers, and the workers in social services have showed significantly lower values of pressure of work. However, the total score of pressure of work has been evaluated as the second degree, so possible temporary influence of subjective condition and efficiency. 5.5% of the research group had a high degree of stress. The outputs may serve as inputs for the identification of critical areas of employee motivation, to assess overload of the persons in this area and to compare working factors between workplaces.