دانلود رایگان مقاله انگلیسی بررسی خدمات دولت الکترونیکی مشارکتی: یادگیری با ارزیابی پروژه های دولت الکترونیکی - اشپرینگر 2017

Abstract.

The question is whether citizens are sufficiently involved in the devel‐ opment of the facilities used to support e-Government, so they can safeguard the quality of these facilities. It is a relevant issue, as the projects in which these facilities are created often provide insufficient functionality. Based on a sample test, we selected evaluation reports of such projects and studied them based on a perceptual framework. It turns out that e-Government projects have been poorly evaluated and thereby governed. The evaluation governance instruments did not include any participative role of stakeholders. Principles of modern public admin‐ istration theories are not sufficiently visible within the government in this regard. The quality can be improved substantially by involving representatives of industry and professional organizations, and by introducing co-creation before, during and after completion of projects, as well as during the corresponding eval‐ uations and reflections.

6 Recommendations and Discussion

Our most important recommendation to quickly improve evaluations from an e-Partic‐ ipation perspective is to start with the so-called low hanging fruit. That is to say, issues that can be targeted quickly and easily, and that can be solved to create short-term improvements. Within the government, for instance, an idea would be to direct attention outward in addition to directing it inward, e.g. by hiring professionals from government networks, industry and consumer organizations and professional organizations to obtain different viewpoints and better and broader input in projects and evaluations.

We also recommend using modern and creative working methods to involve project staff and citizens in evaluations. A lot of experience was gained regarding co-creation, and there are ample opportunities to use ICT applications and social media, both inside and outside of government organizations, to involve the various stakeholders and users. These are the forms of e-Participation that are clearly visible within the European and international context [18]. This is about involving people who work with the govern‐ ment’s new ICT systems, as well as the citizens and businesses that experience the effects of government actions.