دانلود رایگان مقاله انگلیسی نقش سیاست حفظ حریم خصوصی در حفظ حریم خصوصی مصرف کنندگان - الزویر 2018

ABSTRACT

With today's big data and analytics capability, access to consumer data provides competitive advantage. Analysis of consumers' transactional data helps organizations to understand customer behaviors and preferences. However, prior to capitalizing on the data, organizations ought to have effective plans for addressing consumers' privacy concerns because violation of consumer privacy brings long-term reputational damage. This paper proposes and tests a Privacy Boundary Management Model, explaining how consumers formulate and manage their privacy boundary. It also analyzes the effect of the five dimensions of privacy policy (Fair Information Practices) on privacy boundary formation to assess how customers link these dimensions to the effectiveness of privacy policy. Survey data was collected from 363 customers who have used online banking websites for a minimum of six months. Partial Least Square results showed that the validated research model accounts for high variance in perceived privacy. Four elements of the Fair Information Practice Principles (access, notice, security, and enforcement) have significant impact on perceived effectiveness of privacy policy. Perceived effectiveness in turn significantly influences perceived privacy control and perceived privacy risk. Perceived privacy control significantly influences trust and perceived privacy. Perceived privacy concern and trust also significantly influence perceived privacy.

6.4. Concluding remarks

This study contributes to the privacy literature by proposing and empirically testing a privacy boundary management model that explains how individuals develop and manage their privacy boundary. Given the elusive and complex nature of information privacy, as well as the increasing concern consumers have toward their private information, it is obvious that more research is needed to understand consumer information privacy management. This study is novel in that the existing empirical research has not linked all the dimensions of the FIPPs to perceived effectiveness. More importantly, the study provides a cognitive process model to trace individuals' privacy boundary management. The process starts from institutional boundary identification and proceeds to boundary rule formation, and finally to boundary decision.