دانلود رایگان مقاله انگلیسی مدیریت دانش استراتژیک و تحول دولت محلی - امرالد 2017

Abstract

Purpose – The characteristics of new public management and new public governance are well known, but their impact on managerial knowledge needs and the implementation of knowledge management in local government remains unclear. The purpose of this paper is to elaborate the key elements of a public organization’s knowledge strategy and shows how knowledge management can support public management. Design/methodology/approach – A case study on the application of an action research process was conducted to study how the City of Tampere in Finland aimed to overcome challenges in utilizing performance information by applying the ideas of knowledge management. Findings – The study suggests that a holistic knowledge management strategy promotes the use of performance information by providing a systematic management framework for gathering and utilizing the information. Practical implications – Four factors appear critical for strategic knowledge management in local government. First, it should be driven by the city’s strategy. Second, it should be carefully integrated into the general management system. Third, clear processes and responsibilities for refining the data are needed. Fourth, the quality of the data must be guaranteed. The results also emphasize the roles of management culture and continuous performance dialogue. Originality/value – This paper makes two contributions. First, it extends the analysis of a knowledge management strategy to public management, and second, it provides a practical illustration of the development process, where knowledge was put into prime focus in developing public management.

6. Conclusions

This paper makes two contributions: first, by extending the analysis of knowledge management strategy to public management, and second, by providing a practical illustration of the development process, where knowledge was put into prime focus in developing public management. The study at hand applied an approach in an attempt to understand the various management aspects that must be taken into account when constructing a knowledge management strategy in local government. Thus, this paper links the theoretical discussions on knowledge and public management and provides a new understanding of public knowledge management.

Whereas the public management literature has extensively covered the characteristics of NPM and NPG, knowledge management takes a stand on the knowledge needed and carves a path from the existing knowledge base to a state where public organizations efficiently utilize their information and knowledge resources to achieve their goals. Furthermore, the knowledge management strategy defines the focus of knowledge management by describing responsibilities and setting limits and performance targets for all knowledge management initiatives. Especially during the transformation from NPM to NPG, this discussion seems to be of high relevance because the managers’ knowledge needs are changing. This paper links knowledge management to city-level strategic objectives to reveal what the key elements of strategic knowledge management are at this level of local government.