دانلود رایگان مقاله انگلیسی رهبری خدمتکار و رضایت شغلی در حوزه های مراقبت های بهداشتی خصوصی - امرالد 2018

Abstract

Purpose – The purpose of this study is to investigate the influence of servant leadership on job satisfaction within private healthcare practices. Design/methodology/approach – Criterion sampling has been used to draw a sample of private healthcare practitioners and their employees. The data collected from 241 useable questionnaires have been statistically analysed. Factor analysis and Cronbach’s alpha coefficients have been used to assess the validity and reliability of the measuring instrument, and multiple regression analyses have been performed to test the influence of the dimensions of servant leadership on job satisfaction. Findings – The findings show that private healthcare practitioners display the dimensions of servant leadership investigated in this study. Furthermore, a significant positive relationship between developing others and job satisfaction for both sample groups, but only between caring for others and job satisfaction for the employee sample group, was reported. Acts of humility and servanthood by practitioners were not found to influence job satisfaction. Practical implications – Educators can use the findings of this study to identify gaps in the leadership training of healthcare practitioners, and healthcare regulators can use the recommendations provided to implement appropriate interventions to ensure that healthcare practitioners fulfil their mandate of practising in an appropriate manner. Originality/value – This study contributes to the limited understanding of servant leadership among private healthcare practitioners and it provides recommendations on how private healthcare practitioners can improve their servant leadership behaviour.

Contribution and limitations

Leadership is considered important for an effective healthcare system (Curry et al., 2012), but only limited research has been conducted in healthcare leadership (Curry et al., 2012). This study has made a contribution to the existing body of knowledge on leadership, particularly servant leadership within a healthcare context. Items from several authors were used to develop the scales adopted in this study. The validity and reliability assessments provide further support for these scales in future studies. The findings of this study have provided insight into the level of servant leadership as well as the influence of this leadership style on job satisfaction. As such, it can be used by educators, trainers and advisors to identify gaps in the leadership of healthcare practitioners, which can be addressed with appropriate education interventions. Healthcare regulators such as the HPCSA could also make use of the findings and recommendations of this study to implement appropriate interventions to ensure that healthcare practitioners fulfil their mandate of practising in an appropriate manner.