On measuring performance
The traditional way to evaluate business performance, regardless of the category being measured, is based on auditing the business’ activities and its ability to achieve particular goals. These goals typically include producing or trading goods or services to satisfy customers, generating sufcient profts to satisfy owners/investors, and/or maintaining conditions to satisfy concerned stakeholders (Kaplan and Norton 1992). Audits provide a snapshot of an organization’s current performance and relevant information that can be used to maintain and improve relevant activities. In general, audits can be performed to investigate performance along any selected category, including fnancial, food safety, quality, partnership-related, environmental, or even social. Audits can be pursued toward regulatory compliance, performance assessment, external certifcation, or simply continuous improvement. For example, environmental audits typically begin with a quantifcation of the material and energy resources consumed by an organization, and the products and wastes generated, commonly referred to as a material fow analysis (MFA).