دانلود رایگان مقاله انگلیسی ابعاد چندگانه هوش هیجانی و تاثیر آن ها بر تعهد سازمانی و عملکرد شغلی - امرالد 2018

Introduction

Emotional intelligence has become increasingly popular within industrial and organizational psychology as a psychological determinant of occupational success. Previous studies1-4 suggested that emotional intelligence, being considering an important determining factor, impacting individual and organizational attainments. Emotional intelligence can be defined as the subset of social intelligence that involves the ability to monitor one’s and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions5 which is perhaps the most widely accepted scientific definition of emotional intelligence6 . Emotional intelligence, organizational commitment, and job performance are of particular importance to Multi-National Corporations (MNCs), health care related MNCs in particular. Pharmacists working in MNCs are facing difficulties in managing and establishing control on the organizations because of the dynamic business environment7-8. Since, MNCs are a major player in the economic and social development of any nation, the attraction and retention of pharmacists to health care related MNCs deserve important research issue 9-11. Therefore, the main objective of this research is to assess the relationship between emotional intelligence, organizational commitment, and job performance. These three concepts are imperative to enhance organizational effectiveness and efficiency.

Conclusion

Emotional intelligence plays a substantial role in enhancing positive emotional commitment and job performance of the individuals. Intermittently, pharmacists are involved in a situation where positive and, some other time, negative emotions influence their output and efficiency. Hence, the employees’ perception and evaluation of their emotions have a potential to bring a positive variation in their eventual performance. In the same vein, awareness with the emotions of supervisors, colleagues and subordinates and aptitude to deal with them will lend a hand to create a progressive working environment. Emotional responses provide an advantageous understanding of where attention might be focused, while unmanaged emotions can obstruct the effective information processing.