دانلود رایگان مقاله آنچه ما می توانیم از معیارهای Baldrige یاد بگیریم: یک مدل مدیریت یکپارچه برای هدایت سازمان ها

BUILDING AN INTEGRATED MODEL TO LEAD AN ORGANIZATION

MidwayUSA sells about everything for the sportsman with over 110,000 SKUs. Larry Potterfield, the CEO and founder, believes the success of MidwayUSA is the result of their commitment to the Baldrige approach. As they became a second recipient of the Baldrige Award (2015, 2009), they have experienced 90% or better in customer approval ratings for the last eight years with a customer retention rate twenty three percent better than the national benchmark for Internet retailers. Employee engagement has increased from 76% to 83%. The company has identified 1500 processes that it manages in order to meet customer and performance requirements. The resulting financial performance has been outstanding. Over the past eleven years, MidwayUSA has been the fastest growing retailer in the industry, sustaining 43.8% growth in net income and 21.3% in gross sales exceeding the national benchmark of 4% and 6.9% respectively. Larry Potterfield believes the Baldrige Criteria are the embodiment of best management principles. So committed to the Baldrige Criteria, Potterfield has established “Baldrige Performance Working Group” in his hometown of Columbia, Missouri that involves business, government, healthcare, and educational leaders to further expand the understanding of the group.