Introduction
Higher education institutions can obtain significant benefits from the use of organizational learning concepts. University managers and academics can apply organizational learning concepts to analyze the external environment, assess organizational capabilities, and develop and implement strategies to enhance institutional effectiveness. Organizational learning practices can assist leaders in developing responses to external accountability pressures, as well as for addressing organizational performance challenges such as student drop-out rates or rising costs (Kezar, 2005; Dill, 1999). Organizational learning can expand the breadth and complexity of organizational mental models, thus enhancing the institution’s capacity for change and innovation (Senge, 2000).