دانلود رایگان مقاله انگلیسی نقش اشتراک دانش و LMX برای ارتقاء خلاقیت کارکنان در تیم کارگاه تم پارک - امرالد 2017

Abstract

Purpose – The research empirically tests individual, team, and multi-level relationships among knowledge sharing (KS), leader–member exchange (LMX), employee creativity (EC), and team innovation (TI). The study tests how KS affects EC via LMX at lower and multilevels. At higher level, how creativity affects TI also is tested. Design/methodology/approach – Questionnaires were sent to 43 team leaders and 215 team members from the largest theme park in Taiwan, E-DA, who are engaged in offering creative and innovative customer services. Multilevel analysis was conducted based on the questionnaires received. Findings – Major findings agree the contention that KS can improve EC via LMX at both employee and multi-level. The results also indicate that KS affects team creativity (TC) at the team level; however, TC and TI do not have a significant positive relationship. Originality/value –The study examined how to enhance employees’ creativity from the individual and team level in a theme park, which related literature rarely covers. The authors found that LMX is an important mediator between KS and EC. The mediated effect of KS affect EC through LMX is higher in a cross level than individual level. In addition, team’s KS has more effect on EC than the individual level does.

Conclusions

This study contains three different levels of variable relationships. In order to examine their relationships, we use there different analysis method. At individual, multi and team level, the SPSS application, HLM, and simple regression analysis of SPSS were used, respectively. The present study yielded several crucial findings about the relationships among KS, LMX, creativity, and innovation in the theme park work teams studied. This study finds some important ideas that contribute to the construction of the theory. Moreover, the study can provide some practical suggestions to work team supervisors and subordinates in improving the creative capacity of individuals and innovation teams.

Theoretical Implications

Some theoretical contributions were presented below:

First, we extend the KS and creativity literature by aggregating these factors as team-level variables and investigating their impact on team and individual variables in our research model, as suggested by Jehn et al. (1997). At the lower level, EISK can increase EC and promotes EC when acting as a team variable (TISK). Notably, KS significantly affects EC when playing a higher level role than when playing a lower-level role; thus, higher level KS variable cannot be omitted when exploring the effect of KS on creativity. The results of our empirical test support the claim that how creativity affects innovation is necessary to further test from different perspective (e.g., Geng et al., 2014).