دانلود رایگان مقاله انگلیسی مدیریت دانش - بنیاد مدیریت موفق فرآیند کسب و کار موفق - الزویر 2018

Abstract

In today’s dynamic business environment, organizations need up-to-date knowledge to execute their business in the best way. Through the ongoing digitalization and linked communities, companies and businesses, changing parameters as well as varying business framework conditions must be analyzed fast as possible to optimize the processes and gain the best direction for the own company. Therefore, organization use Business Process Management (BPM) to model and manage the existing processes. To perform BPM and optimize processes, data and information there have to be developed a knowledge inventory regarding all processes in order to model the organizational processes together with the required resources. In the following paper, this necessary knowledge process will be analyzed as foundation to perform BPM regarding the known BPM Trends. In addition, the relevance of digitalization will be matched to the Knowledge Management and BPM approach to underline the importance of the correct data and information as BPM infrastructure. Therefore, the mandatory terms will be defined and described theoretically. This literature research will be the starting basis for the approach and following scientific research. To evaluate the KM-BPM Model a survey with different companies has been developed. The research results will contributed to a combined Knowledge and BPM approach for the application in the business in times of digitalization.

4. Conclusion

The paper shows that in the age of digitalization, information has been a major good for the business. With the availability of a mass of data and cheap information, the knowledge and so the use of this becomes the essential activity for the company in the field of KM. This essential activity is a basic foundation of a holistic BPM approach to be able to manage processes in the best way. Throughout the growing amount of data modern technologies have to be used to select appropriate data and information for the KM. Based on the virtualization customer, supplier and other stakeholder will come closer together with the opportunity to manage and handle processes area specific and on demand by real time adoptions. Thereby a whole Supply Chain for example can be optimized and managed better. The BPM system will manage the process and only through new information the Process Manager will be triggered to confirm a suggested optimization by the system.

It can be summarized, that the goal of KM is to improve organizational capabilities through better use of the organization’s individual and collective knowledge resources as well as external data and knowledge resources. Processes support such business capability. Therefore, BPM and KM need to go hand in hand to enable competitive ability in times of faster changing framework conditions and global competitors. The explained KM - BPM Process Model support companies in this mentioned changing times, if the implementation will be correct.