دانلود رایگان مقاله جنبه فرسودگی شغلی تحت عنوان فشار بین فردی در محل کار

ABSTRACT

Interpersonal strain was recently proposed as a new dimension related to burnout corresponding to the disengagement reaction in work relationships (Borgogni, Consiglio, Alessandri, & Schaufeli, 2012). The study, framed within the Conservation of Resources Model, investigates the potential mediating role of interpersonal strain (along with exhaustion and cynicism) between emotional dissonance and health symptoms among hospital staff. Structural equation modeling on 347 hospital professionals (56% nurses, 16% physicians and 28% other staff) revealed that interpersonal strain is strongly associated with emotional dissonance and health symptoms and that emotional dissonance is indirectly associated with health symptoms through interpersonal strain and exhaustion, but not through cynicism

5. Conclusions

The study investigated the relationship between interpersonal strain (a new dimension related to burnout), emotional dissonance and health symptoms among a sample of hospital staff. Interpersonal strain, together with exhaustion (but not cynicism) mediated the relationship between emotional dissonance and health symptoms. Furthermore, this study corroborated the idea that interpersonal strain and cynicism represent distinct concepts which may have differential relationships with perceived health.