دانلود رایگان مقاله انگلیسی اینترنت اشیا: درک مفهوم اعتماد در سیستم های تکنو سرویس - امرالد 2017

Abstract

Purpose – The characteristics of the Internet of Things (IoT) are such that traditional models of trust developed within interpersonal, organizational, virtual and information systems contexts may be inappropriate for use within an IoT context. The purpose of this paper is to offer empirically generated understandings of trust within potential IoT applications. Design/methodology/approach – In an attempt to capture and communicate the complex and all-pervading but frequently inconspicuous nature of ubiquitous technologies within potential IoT techno-systems, propositions developed are investigated using a novel mixed methods research design combining a videographic projective technique with a quantitative survey, sampling 1,200 respondents. Findings – Research findings suggest the dimensionality of trust may vary according to the IoT technoservice context being assessed. Originality/value – The contribution of this paper is twofold. First, and from a theoretical perspective, it offers a conceptual foundation for trust dimensions within potential IoT applications based upon empirical evaluation. Second, and from a pragmatic perspective, the paper offers insights into how findings may guide practitioners in developing appropriate trust management systems dependent upon the characteristics of particular techno-service contexts.

Conclusions

This research has identified how current dimensions of interpersonal- and technologybased trust within the extant literature may be inappropriate within some IoT techno-service contexts (e.g. Morgan and Hunt, 1994; Bapna et al., forthcoming). Additionally, insights provided have been into the dimensionality of trust in circumstances where service users engage not with individual actors within a complex network but with a holistic techno-service system. The trust dimensions identified (constancy, understandability/familiarity, performance and system-wide trust) are broader in nature than previous findings within other contexts. However, in interpreting this, it is posited that IoT techno-service system users may, to varying degrees, have a limited perspective of the complexity of the system and the entities and processes it encompasses. Consequently, many of the specific interactions of and interdependencies between actors and objects described in the scenarios are beyond the cognition of potential users. This is unsurprising when one considers the IoT potentially represents thousands of simultaneous interactions between “things” (some human, some machine-based, and others being machines assuming human behaviours). In such circumstances, trust becomes confidence in or faith that a system as a whole will perform appropriately. For those that engage in these contexts, it is possible that socio-technological systems facilitate participatory access to knowledge, reflecting Mumford’s (2006) point that “voluntary simplicity” leads to increased quality of life.