دانلود رایگان مقاله انگلیسی یافتن اینترنت اشیا (IoT) در مدیریت فرآیند کسب و کار - امرالد 2016

The evolutionary change of the IoT and the business process management: an introduction

The growing relevance of the “Internet of Things” (IoT) arises from the possibility to connect people, goods and operations through a global network. The IoT allows for an increasing competitiveness of the global corporations by sharing specific knowledge and social value in the long term, thus influencing the company performance and the customer relationship management. On one side, in many sectors such as agri-food, natural environment, smart cities, insurances, safety security, the IoT utility is changing the way of interpreting the business process management inside and outside the firms as well as innovation processes connected to products and services. On the other side, the competitiveness of markets needs of intelligent equipment, expert systems and technology (Al Mashari et al., 2003; Gubbi et al., 2013).

Conclusions

The IoT researches and applications are developing the industry sector as well as other economic sectors all over the world by creating value for both consumers and providers on the market. Examples of technological revitalization stemming from the use of IoT applications are coming from various domains like optimizing business process flows based on the analysis if big data, optimizing processes based on smart tags and smart objects, as well as the implementation of adhoc predictive maintenance applications. On one hand, technologies revitalized thanks to the IoT applications provide more and more efficient services solutions acquired by different clients; on the other hand, intelligent revitalized applications enhance the efficient companies systems starting from the production perspective. In this context, a relevant change is connected to the governance model applied by contemporary firm based on IoT applications. Particularly, in the new knowledge economy, innovations included in new revitalized products and processes are likely to become the driving factors and the source of future financial and competitive advantages for each firm. The investigation of IoT applications together with other immaterial assets owned by the firms allows for the interpretation of the synergies generated by dimensions of intellectual capital and retrieved in human capital, relational capital and structural capital.