دانلود رایگان مقاله تاثیر اندازه گیری عملکرد بر پویایی گروه خرید: تجربه کانادایی

abstract

Purchasing groups were first created in the healthcare sector, which has faced unprecedented challenges in terms of cost control for over two decades. Purchasing groups are indeed supposed to generate additional savings and more efficient purchasing processes. However, although various aspects of purchasing groups have been studied since the early 2000s, both their performance measurement and the influence that this measurement has on inter-organizational dynamics have been neglected. In purchasing groups, the dynamics between the group itself and its members often results in tensions between both parties. Performance measurement within purchasing groups could alleviate those tensions, since “objective” data could then be used to improve communication. Based on a case study, this research sheds light on performance measurement in a purchasing group, on the dynamics between the group and its members, and on the interaction between performance measurement and inter-organizational dynamics. Results indicate that measuring performance impacts the dynamics between both parties, but that the relationship is also the other way around, and that the inter-organizational dynamics is quite complex. In addition, this paper proposes a framework summarizing the research findings.

5. Discussion

In industrialized countries, governments are looking for ways to control cost increases in healthcare. As is the case for Quebec – which is ahead of the other Canadian provinces in terms of savings made by purchasing groups in healthcare–, many countries count on purchasing groups to generate major savings. But in order to do so, a purchasing group's initiatives should be efficient, and not hampered by the various tensions mentioned in the literature (Johnson 1999; Schotanus et al., 2010).