دانلود رایگان مقاله انگلیسی تاثیر بازی شبیه سازی شده ERP بر درک دانشجویان از قابل استفاده بودن SAP - اشپرینگر 2018

Abstract.

Enterprise Resource Planning systems are immense environments that are quite hard for novice users to grasp. A new user will judge an unknown system heavily by its usability. This makes it crucial that the introduction of a system portrays the system as being as usable as possible. We used a gamified workshop based on the ERPsim simulation game to introduce students to the SAP Enterprise Resource Planning solution, and then measured the perceived System Usability Scale (SUS) of SAP and its modules. We then compared the usability results with other comparable studies and found them to be higher, which is correlated with the positive effect of gamification that the workshop left on its participants. The results need to be confirmed further, because the preliminary study employs several limitations on the sample size, demographics and different versions of the SAP ERP software used in comparable studies.

Conclusion

In our case, the use of the business simulation game ERPsim was demonstrated to be an appropriate way of introducing students to SAP ERP. Using the business simulation game ERPsim increased the precepted usability of the system, thus affirming our question. Whereas a study reported [9] anSUS score of 34.47 for SAP ERP when the system was introduced normally, our measured SUS was 59.17 after the workshop. The higher rating persisted, even during the non-gamified part of the course, where they were found to be, on average, about 20 points higher than results from a comparable study where no gamified elements were used. The difference was likely caused by the benefits of using gamified environments to introduce users to a complex system. The results are preliminary, due to the small sample size (N = 18), different versions of SAP used in our and comparable studies, and different demographics; we had students, whereas other studies mentioned were measuring perceived usability on employees who worked with SAP. Research queries for the future are: Does using a gamification approach increase perceived usability if users are already familiar with the system? How can the gamification approach used be improved to increase perceived usability of SAP system further in both traditional courses and working environments?