دانلود رایگان مقاله انگلیسی سیستم کاری با عملکرد بالا و عملکرد سازمانی: نقش مدیریت دانش - امرالد 2017

Abstract

Purpose: The primary purpose of this study is to explore the high performance work system through ability, motivation and opportunity (AMO) model (Jiang et al. 2013) and its impact on organisational performance. Further, the mediating role of knowledge management between high performance work system and organisational performance has also been evaluated. Design/methodology/approach: Questionnaire technique has been used to collect the data from managers (N=58) and employees (N=246) working in Telecommunication organisations in Jammu and Kashmir (North India). Data collected have been validated using exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). Hypotheses have been tested through structural equation modeling (SEM) with the help of AMOS and SmartPLS3 softwares. Further, theoretical, managerial and socio-economic implications have also been discussed. Findings/ Results: The study indicates that high performance work system positively affect organisational performance. Further knowledge management act as mediator between high performance work system and organisational performance. Limitation/Future Research: The study has been conducted only in the private telecommunication sector (Airtel, Aircel, Tata indicom, Idea, Reliance, Vodafone). Further, the study being limited to telecommunication sector can be extended in other sectors also. Practical Implications: In order to create superior work system, management should focus on ability enhancing initiatives such as extensive job training, computer-based training, etc. on regular basis. Employees should be rewarded extrinsically as well as intrinsically to keep them motivated to achieve higher levels of performance. Further, management should empower the employees through decentralisation of authority, participative decision making, etc. Besides this, management should also instil the knowledge culture in the organisation in order to enhance the knowledge capability of the employees. Originality/value: This study contributes to the literature by identifying the black-box using knowledge management to understand the high performance work system and organisational performance relationship in telecommunication sector.

Discussion

This study contributes to the literature by identifying the black-box using knowledge management to understand impact of high performance work system and organisational performance relationship in telecommunication sector. The statistical results of this study indicated that high performance work systems positively affect organisational performance. A major stream of empirical research in the field of strategic human resource management has focused on examining the performance effects associated with a set of human resource practices, known as high performance work system. High performance work system emphasises skill development, decentralisation of decision-making and effective use of knowledge, skills and abilities enhance the organisational performance (Khasawneh and Alzawareh, 2012).

Further, this study also found that the dimension of high performance work system i.e. ability is the strongly predictor of organisational performance. For instance, extensive employee training programmes help to improve the efficiency of employees in order to make better business environment. Beside this, the management also arranges certain specialised technical courses for enhancing capabilities and skills of their employees.