دانلود رایگان مقاله انگلیسی حفاظت از مراقبت های بهداشتی از طریق پشتیبانی سازمانی برای کاهش قصد فروش - امرالد 2017

Abstract:

Purpose - Nursing profession is facing the problem of turnover across the globe. The focus of this study is to identify the mechanism through which organizational support helps nurses to reduce their turnover intention. Design/methodology/approach - Data from 324 nurses was collected using a questionnaire based survey on the basis of convenience sampling technique. Findings - The results generated using structural equation modeling has confirmed the mediating role of organizational commitment and citizenship behavior between POS and turnover intention. In addition, psychological contract breach was found to weaken the positive association between POS and citizenship behavior. Originality/value - This study adds to the previous studies by incorporating organizational citizenship behavior as a mediator between POS and turnover intention and psychological contract breach as a moderator between POS and citizenship behavior using social exchange and job-demand-resource theories.

Discussion and Implications

The core aim of the study was to identify the ways using which the problem of nurses turnover intention may be reduced. Based on JDR and social exchange theories, this study examined the role of POS, OCB, AC and PCB in reducing turnover intention among nurses. The study found that AC performs a partial mediating role between POS and TI. This means that, the presence of organizational support enhances nurses perception about the resources at job to create emotional bonds between nurses and organization, in turn nurses reciprocate by reducing their intention to leave the organziation. In a most recent study Fazio et al., (2017) also noted that, employees with the perceptions of support from hospitals are more attached and tends to stay.

One of the important, but least investigated is the mediating role of OCB. This study found OCB as partial mediator between POS and TI. As per the social exchange theory, employees when perceive a supportive work environment tends to perform beyond their formal job descriptions and try to be with their current organziation. This study (perhaps the first time) empirically investigates the moderating role of PCB between POS and OCB. The study found that the strength of the relationship between POS and OCB weakens in the presence of PCB. This means that in the absence of psychological contracts, nurses feel stress, which restricts them to perform beyond their formal job descriptions (Robinson & Morrison, 1995).