دانلود رایگان مقاله انگلیسی بررسی عوامل موثر بر سیستم مدیریت دانش در SME ها - امرالد 2017

Abstract:

Purpose: The potential for the adoption of a knowledge management system (KMS) is becoming a crucial matter in small and medium enterprises (SMEs); however, there is a scarcity of studies related to KMS adoption in SMEs. Therefore, the purpose of this study is to advance further our understanding of the factors that influence the KMS adoption process among SMEs. Design/methodology/approach: The collected sample size was 247 respondents. For statistical analysis, Smart PLS (a structural model based tool) was used to build, run and validate the process model. Partial least square (PLS) regression techniques were used to analyze the latent constructs. Smart PLS exhibits both the measurement model and the structural model. Findings: The results indicate that knowledge management capabilities, knowledge sharing, organizational learning capabilities and IT capabilities are the significant factors which influence KMS adoption. This study also identifies some unexpected results. Research limitations/implications: The number of responses obtained from the survey was rather small. However, a larger number of responses would probably have resulted in a more accurate finding. Additionally, this study should be verified via a larger sample to increase its generalization. Practical implications: The result of this study will provide SMEs with valuable guidelines to better understand what factors should be considered as highly important and thus providing decision makers and managers with valuable insights to increase the adoption level of KMSs. Originality/value: The study addresses the research gap by developing and empirically validating a research model of KMS adoption from a different perspective that incorporates critical issues which have never been simultaneously examined.

9 Conclusions

The empirical analysis of this study shows important factors influencing the KMS adoption process, and presents their differential effects on this process. The result confirms that KM capabilities, knowledge sharing, organizational learning and IT capability have a preferable influence on the adoption of KMS among Jordanian SMEs. On the other hand, regarding organizational culture it was found that the SMEs do not find culture as influential as it should be and hence, these SMEs are not willing to share knowledge using a KM system. Similarly, organizational culture was found to be insignificant in terms of KMS adoption. The results of this research can help SMEs who intend to obtain a higher level of KMS adoption by paying close attention to the research variables to find out how they fare in terms of these variables since they are crucial in the adoption process of KMS. Although this research was conducted in Jordanian SMEs, its results will be valid to different SMEs in various countries across the region and the globe because of its generic approach. Although previous research has suggested the existence of significant challenges facing KMS adoption, few studies have empirically examined these effects in SMEs (Wong and Aspinwall, 2004, Dotsika and Patrick, 2013). To the best of our knowledge, this study is the first study to theoretically specify or empirically test the determinants of KMS adoption in SMEs by a different perspective. Thus, the model can be taken as a research model for further investigation.