دانلود رایگان مقاله انگلیسی بررسی مدل های کسب و کار مدیریت امکانات در روابط عرضه کننده - مشتری - امرالد 2017

Abstract

Purpose – The purpose of this paper is to improve the current understanding of business model innovation by outlining how business models unfold over time within supplier–client relationships in facilities management (FM) services. Design/methodology/approach – This study of FM services in Denmark consists of an explorative case study and three case studies of FM clients. Both phases, related and overlapping, involved collection and analysis of in-depth, semi-structured interviews and archive data. Findings – Findings show that business model innovation entails interorganisational collaboration across different phases of the innovation process. The research demonstrates that external orientation within FM service ecosystems involves both a reaction to changes in the external environment and the proactive involvement of stakeholders throughout business model innovation. Research limitations/implications – The selection of business model innovation processes was limited to the Danish context. The sample, although heterogeneous and representative, represented only a fraction of the total population, which may have excluded processes of business model innovation that contradict the research. Practical implications – This paper suggests that by observing the business models of the value network over time, organisations could learn from the interdependencies between intra- and interorganisational stakeholders, thereby supporting the monitoring of risks and uncertainties as well as the anticipation of potential consequences of changes in the ecosystem. Originality/value – This paper introduces new thinking on the subject of business model innovation to the context of FM. It presents the external orientation of FM business models as a way to combine planned and emergent business model innovation through interorganisational collaboration and value creation in FM ecosystems.

Discussion and conclusions

This work investigates how business model innovation unfolds over time within supplier– client relationships of FM services in a business-to-business context. As outlined in the previous literature, business models evolve over time, and their development and innovation in interorganisational settings is driven by the participants’ desire to survive in the competition and create more value for their customers, which embraces innovating valuable partnerships and new ways of creating value in business ecosystems. Given the external orientation of the business model, the creation of value cannot be oriented only towards the focal organisation but must also include the interaction among the actors in the business ecosystem. As shown in this empirical study, business model innovation entails interorganisational collaboration across different phases of the innovation process.

Our analysis delineated that FM supplier–client relationships unfold and evolve along business model innovation. Such relationships appear to support the creation, distribution and appropriation of value by both parties in cooperation, rather than being driven by unidirectional support from one party to another. As a whole, our findings contribute to the literature on business model innovation within the FM service context. In fact, they reveal how external orientation, within FM service ecosystems, involves not only the reaction to changes in the external environment (Hedman and Kalling, 2003; Nenonen and Storbacka, 2010; Tikkanen et al., 2005; Alexander and Price, 2012) but also the active involvement of stakeholders in business model exploration and exploitation.