دانلود رایگان مقاله انگلیسی ارزیابی فاکتورهای شکست مدیریت دانش با استفاده از رویکرد FMEA فازی شهودی - اشپرینگر 2018

Abstract

The twenty-first century organizations are characterized by an emphasis on knowledge and information. Today’s organizations also require the acquisition, management, and exploitation of knowledge and information in order to improve their own performance. In the current economy, the foundations of organizational competitiveness have turned former tangible and intangible resources into knowledge and the focus of information systems has also changed from information management to knowledge management. Besides, the most important step in the implementation of knowledge management is to examine the significant factors in this regard and to identify the causes of failure. Therefore, the present study evaluated knowledge management failure factors in an intuitionistic fuzzy environment as a case study in Khuzestan Oil and Gas Company. For this purpose, a series of failure factors affecting knowledge management in organizations were identified based on a review of the related literature and similar studies. Then, 16 failure factors in the implementation of knowledge management in the given organization were determined on the basis of interviews with company experts. According to the specified factors as well as the integration of multiple criteria decision-making techniques in an intuitionistic fuzzy environment, knowledge management failure factors in Khuzestan Oil and Gas Company were investigated. The results indicated that lack of management commitment and leadership was the most important factor affecting the failure of knowledge management in the given company.

5 Conclusion

Knowledge management refers to efforts made systematically to find, organize, and make the intangible capitals of organizations accessible and also to strengthen the culture of continuous learning and knowledge-sharing in organizations. Focusing on knowledge management and making huge investments in information technology, most organizations are to have access to the advantages of knowledge management [139]. In this respect, successful implementation of knowledge management requires a comprehensive view to different organizational factors. The major challenge of organizations is to understand knowledge management and how to implement it. Today, the biggest dream of organizations is to define an appropriate knowledge management system and its administration in an effective manner. However, the success in this respect (implementation of knowledge management) is only possible though the identification of key success or failure factors. To this end, the present study evaluated the failure factors in knowledge management. In most existing methods in the field of evaluation of management knowledge failure factors, the evaluation of importance or the conditions of these components have been merely examined. However, a more appropriate approach can prevent failure factors affecting the implementation of knowledge management in organizations.