دانلود رایگان مقاله چارچوب ارزیابی هزینه هواپیمای اروپایی برای افراد معلول و افراد با تحرک محدود

abstract

In recent years, airlines have been servicing a greater variety, and increasing numbers, of disabled persons and persons with reduced mobility (PRMs), particularly associated with ageing, obesity and medical needs. With the quantity of PRMs likely to increase in the future, there will be a growing impact on the airlines' associated actual and opportunity costs, about which there is minimal literature and data. Therefore the aim of this paper is to identify standard functional key factors (FKFs) with which airlines could audit their PRMs costs, and which could be used by other interested bodies, such as governments, when considering relevant aviation policy. These FKFs are related to nine areas, namely PRMs’ transfers; mobility aids; aircraft delays/diversions costs; staff training costs; staff health, safety and welfare; aircraft fixtures and equipment costs; airport costs; transaction costs; and opportunity costs. Further research is needed to obtain the data for these FKFs.

3. Conclusion

In recent years, airlines have been servicing increasing numbers and a greater variety of PRMs as the definition has evolved from the lone wheelchair traveller to diverse passenger groups, particularly associated with ageing, obesity and medical needs. This has been accompanied by the increasing weight and technological sophistication of mobility aids. With the numbers of PRMs set to increase in the future, this will have a growing impact on airlines' actual and opportunity costs. To begin the sensitive, yet much needed, PRM debate and develop a greater understanding of the issues, this paper has identified a standard FKFs framework which can be used by airlines to audit and benchmark their PRM costs, and by other stakeholders, such as governments, for determining PRM policy. Further research is needed to obtain the data for these FKFs.