دانلود رایگان مقاله انگلیسی اثرات مسئولیت اجتماعی شرکتی (CSR) بر سلامت کارمند در صنعت مهمان نوازی - امرالد 2017

Abstract

Purpose The primary purpose of this study is to examine hotel industry employees’ perceptions of Corporate Social Responsibility (CSR) and the influence of these perceptions on their Quality of Working Life (QWL), job satisfaction, and overall Quality of Life (QoL). By applying need satisfaction theory and bottom-up spillover theory, the study hypothesizes that employees’ overall QoL is affected by QWL and job satisfaction. CSR serves as an antecedent to the hypothesis. Design/methodology/approach The target population for this study consisted of hotel industry employees working for companies in which CSR practices are conducted. The data collection method involved distributing a survey questionnaire. Using a sample drawn from employees in upscale hotels in South Korea, 442 usable responses were analyzed using a SEM approach. Findings The results revealed that philanthropic and economic CSR positively affected QWL, while legal and ethical CSR did not affect QWL. The study also confirms the need satisfaction theory, which suggests that employees’ QWL and job satisfaction affect their overall QOL. Originality/value Despite the importance of CSR perception, most of the previous studies in this area have examined company and customer perspectives, while only limited research has examined employees’ CSR perceptions. The results of this research enrich our knowledge of the outcome of CSR from the employee perspective. Information about employees’ perceptions of CSR activities is valuable for hotel management, since it is the employees who turn CSR statements to actions.

5.1 Conclusion

In sum, the purpose of this study was to examine hotel employees’ perceptions of their employers’ CSR, as well as to extend theoretical and empirical evidence regarding the relationship between Quality of Work Life (QWL), job satisfaction, and overall QoL. A measurement model for eight constructs was developed and tested. Although one would assume that the interplays among the aforementioned constructs are intuitive, the results of this research enrich our knowledge of the outcome of CSR from employees’ perspectives. This is an area that requires more focus from researchers. Information about employees’ perceptions of CSR activities is of immense value to hotel management, since employees are the ones who turn CSR statements to actions. Moreover, this study contributes to the existing literature by investigating employees’ perceptions of CSR. Despite the importance of CSR perceptions, most of the previous research in this area has focused on company and customer perspectives, while only limited research has examined employees’ CSR perceptions (e.g., Fu et al., 2014; Lee et al., 2013; Tsai et al., 2012). How employees value and perceive the scope and existence of CSR principles and practices in organizations should be part of the discourse for understanding the importance of CSR with respect to employees’ QWL and QoL. This study used four different CSR domains: legal, ethical, philanthropic, and economic. The results showed that these four CSR dimensions have different effects on employees’ QWL. It was found that philanthropic and economic CSR positively affected employees’ QWL, while legal and ethical CSR did not affect their QWL. These findings support the notion that companies, in this case hotels, should also strive to be good corporate citizens not only outside the business setting but also within the company by actively engaging in acts and/or programs to promote the wellbeing and goodwill of employees within the company. What is practiced as CSR should also be in line with the perception of the same CSR practices. The level of concurrence between the two seem to have a synergistic effect both on the corporation itself and on their perceived value by employees in terms of their potential to enhance their own well-being as part of the organization.