دانلود رایگان مقاله تاثیر ادراکات عدالت سازمانی بر رفتارهای شهروندی سازمانی در پروژه های ساختمانی

Abstract

Project management literature has long argued that inter-organizational justice is a key driver of successful construction project delivery. It is argued that when people believe business transactions are fair, they are more likely to exhibit positive organizational citizenship behaviors such as working harmoniously, giving discretionary effort, respecting others, and collaborating to resolve problems. However, there has been little empirical evidence to support these assertions. To address this knowledge gap, an online survey of 135 consultants, contractors, subcontractors, and suppliers from across the construction project supply chain was undertaken. The results show that project participants' organizational citizenship behaviors are influenced by their perceived interpersonal justice in business transactions. However, the findings also offer a more nuanced understanding of the complexities and inter-connectedness of these relationships in showing how one type of inter-organizational justice acts on another in influencing project organizational citizenship behaviors. The results indicate that interpersonal justice is a key ingredient in bringing about positive organizational citizenship behaviors in construction projects and that project performance can be enhanced if project managers treat project participants with politeness, respect, and dignity.

7. Discussions

Overall, it is found that project participants' perception of interpersonal justice significantly affects their perceived informational justice, distributive and procedural justice, and OCBs. Also, their perceived interpersonal justice has indirect effect on their perceptions of informational justice on distributive and procedural justice. The picture which emerges from this research is that addressing interpersonal justice should be the priority of project managers and that if managers address project participants' perceptions of informational justice and distributive and procedural justice, without addressing their perceived interpersonal justice, the impact on OCBs will then be limited. These results are discussed further below.