دانلود رایگان مقاله ترجیحات دموگرافیک نسبت به شغل در مراکز خدمات مشترک: یک تحلیل عامل

abstract

Talent attraction and employee retention are some of the main challenges that currently affect the growth of the shared service industry worldwide. Due to the market dynamics and the structure of the labor force, shared service centers (SSCs) in the region compete to attract well-trained candidates with appropriate knowledge and skills. To assess gender preferences towards careers in the SSCs, the article collects 1283 responses using an online questionnaire from university students in the Czech Republic. Respondents vary by study year, gender, age, course of study, and work preferences. The article analyzes gender and age preferences towards careers in the shared services. The article further ascertains the main factors that influence career decisions using the same demographic features. Using the factor analysis technique, the article further analyzes the variables with strong inter-correlations to evaluate the formation of preferences in SSCs. The research results provide insights into the target age and gender of students with job aspirations in SSCs. The findings could help recruitment agencies renew and redirect their search for talents in SSCs.

5. Discussion

Analyzed results in tandem with the objectives, hypotheses, and focus of the article, provide the following findings that serve as a pillar for further academic research. The main reason to accept the offer of an SSC job is because it is a good career start for professional development, and salaries are good for a recent graduate, regardless of gender. SSC career opportunities decline primarily because of students' non-interest in support jobs, and these jobs are not flexible. Industry players in SSC career paths need to redefine the job areas with these factors in mind, to pick the interest of both males and female students in SSC career opportunities. Positive reviews are reasons why males embrace SSC jobs. Since peers are influential in the decisions of colleagues, the increased use of peer recommendations will further trigger the interest of males in SSC jobs.