دانلود رایگان مقاله انگلیسی عوامل حیاتی موفقیت آمیز در اجرای سیستم برنامه ریزی منابع سازمانی (ERP) - امرالد 2017

Abstract

Purpose: The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an ERP system from a user perspective. Design/methodology/approach: The research was conducted in two successive steps. First, a literature review was conducted to derive CSFs for ERP system implementation. Second, a survey was conducted to evaluate the importance of these CSFs from a user perspective. Data was collected through a questionnaire that was distributed within a German manufacturer and was developed based on the CSFs found in the literature. Grey relational analysis (GRA) was used to rank the CSFs in order of importance from a user perspective. Findings: The findings reveal that users regard eleven of the thirteen CSFs found in the literature as important for ERP system implementation. Seven of the CFSs were classified as the most important from a user perspective including project team, technical possibilities, strategic decision-making, training and education, minimum customization, software testing and performance measurement. Users regarded two of the thirteen CSFs as not important when implementing an ERP system, including organizational change management and top management involvement. Research limitations/implications: One limitation of this study is that the respondents originate from one organization, industry and country. The findings may differ in other contexts and thus future research should be expanded to include more organizations, industries and countries. Another limitation is that this study only evaluates existing CSFs from a user perspective rather than identifying new ones and/or the underlying reasons using more qualitative research. Practical implications: A better understanding of the user perspective towards CSFs for ERP system implementation promises to contribute to the design of more effective ERP systems, a more successful implementation and a more effective operation. When trying to successfully implement an ERP system, the project team may use the insights from the user perspective. Originality/Value: Even though researchers highlight the important role users play during ERP system implementation, their perspective towards the widely discussed CSFs for ERP system implementation has not been investigated comprehensively. This study aims to fill this gap by evaluating CSFs derived from the literature from a user perspective.

Conclusion

This study aimed to evaluate CSFs for the implementation of an ERP system from a user perspective and was conducted in two sequential steps. To begin with, a literature review was conducted to find CSFs for ERP system implementation. After that, a survey study was conducted to evaluate these derived CSFs from a user perspective. The collected data was analysed using GRA. The findings reveal that users regard eleven of the thirteen CSFs found in the literature (Table 1) as important for ERP system implementation. These eleven CSFs were ranked from most to least important (Table 3) and the first seven CSFs are identified as most important for ERP system implementation from a user perspective: (1) project team, (2) the technical possibilities, (3) strategic decision-making, (4) training and education, (5) minimum customization, (6) software testing, (7) performance measurement. A major difference identified compared to the literature, is that users deem ‘organizational change management’ and ‘top management involvement’ as not important for ERP system implementation.