دانلود رایگان مقاله انگلیسی رضایت مصرف کننده از قرار دادن نظارت بر داروهای ضد پریشیوتیک - تیلور و فرانسیس 2018

ABSTRACT

Objective: The study was designed to explore patterns of prescriber communication behaviors as they relate to consumer satisfaction among a serious mental illness sample. Methods: Recordings from 175 antipsychotic medication-monitoring appointments between veterans with psychiatric disorders and their prescribers were coded using the Roter Interaction Analysis System (RIAS) for communication behavioral patterns. Results: The frequency of prescriber communication behaviors (i.e., facilitation, rapport, procedural, psychosocial, biomedical, and total utterances) did not reliably predict consumer satisfaction. The ratio of prescriber to consumer utterances did predict consumer satisfaction. Conclusions: Consistent with client-centered care theory, antipsychotic medication consumers were more satisfied with their encounters when their prescriber did not dominate the conversation. Practice implications: Therefore, one potential recommendation from these findings could be for medication prescribers to spend more of their time listening to, rather than speaking with, their SMI consumers.

Conclusions

The frequency of communication behaviors does not appear important for consumer satisfaction. However, imbalanced conversations between prescribers and SMI consumers in which the prescriber dominates the conversational floor is a signal for low consumer satisfaction.