دانلود رایگان مقاله انگلیسی واکنش مصرف کنندگان به مسئولیت اجتماعی شرکتی: نقش حوزه های CSR - الزویر 2018

عنوان فارسی
واکنش مصرف کنندگان به مسئولیت اجتماعی شرکتی: نقش حوزه های CSR
عنوان انگلیسی
Consumer reactions to corporate social responsibility: The role of CSR domains
صفحات مقاله فارسی
0
صفحات مقاله انگلیسی
12
سال انتشار
2018
نشریه
الزویر - Elsevier
فرمت مقاله انگلیسی
PDF
نوع مقاله
ISI
نوع نگارش
مقالات پژوهشی (تحقیقاتی)
رفرنس
دارد
پایگاه
اسکوپوس
کد محصول
E10215
رشته های مرتبط با این مقاله
مدیریت
گرایش های مرتبط با این مقاله
مدیریت کسب و کار، مدیریت منابع انسانی، مدیریت بازرگانی، بازاریابی
مجله
مجله تحقیقات تجاری - Journal of Business Research
دانشگاه
Department of Finance & Marketing - Western Washington University - USA
کلمات کلیدی
مسئولیت اجتماعی شرکت، پایه های اخلاقی، شناسایی، رابطه مصرف کننده با برند
doi یا شناسه دیجیتال
https://doi.org/10.1016/j.jbusres.2018.07.046
چکیده

ABSTRACT


Based on the central premise that corporate social responsibility (CSR) actions are inherently moral acts, we draw upon moral foundations theory to investigate the extent to which consumers' moral foundations affect their pro-company behaviors based on CSR domains. In two studies, our results reveal that when consumers' moral foundations are congruent with CSR domains, positive pro-company behaviors increase. Moreover, this congruency effect is observed only in positive CSR actions but not in CSR lapses. Lastly, we introduce consumercompany identification as the underlying process driving the consumer-domain congruence effect on procompany reactions. Theoretical contributions and practical implications for marketers are discussed.

نتیجه گیری

Discussion and conclusion


Building on both the CSR and moral foundations literatures, we theorized that the congruence between consumers' moral foundations and CSR domains would elicit more positive reactions to a company engaging in CSR. Specifically, two studies provided general support for our prediction that consumers with greater individualizing moral concerns react more positively to CSR domains perceived as more individual-oriented whereas domains perceived to be more group-oriented are evaluated more positively by consumers with greater binding moral concerns. Furthermore, we demonstrated that such consumerdomain congruence is sensitive to positive CSR actions but not to CSR lapses. Finally, we found that consumer-company identification is the underlying process driving the consumer-domain congruence effect on pro-company reactions. Below, we discuss the contributions of our study to both marketing theory and practice followed by a discussion of study limitations and future research opportunities.


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