دانلود رایگان مقاله بررسی ملی مطلوب رتبه بندی دانشجویان دانشکده کسب و کار

abstract

The reliability and importance of business school rankings has long been debated, however most of the discussion has centred on research rankings. With the introduction of the National Student Survey (NSS) the spotlight has been shone on student satisfaction with teaching. With a rumoured teaching excellence framework on the horizon, it is pertinent to analyse the variables correlated with higher NSS satisfaction scores. This paper finds that the variable significantly correlated with higher NSS satisfaction scores in the subject group of Management, Marketing, Business Studies and Human Resource Management is the value added by a higher education institution. The level of learning resources in business schools do not significantly explain any of the variation between student satisfaction levels. The percentage of staff who are an A on the REF is not significantly correlated with NSS scores, nor is spend per student. While not removing all concerns, these findings should at least help quell some misgivings around the appropriateness of using NSS data as a measure of the quality of teaching in business schools.

5. Discussion

While the NSS is separated into six sections, factor analysis suggests there are four main factors accounting for the majority of the variance between levels of student satisfaction in business school subjects. Once indices are constructed based on those four factors, not only does the feedback index have the least level of student satisfaction, it is also responsible for the largest amount of variance between business school subjects in universities in terms of the percentage of students who are satisfied. While these results suggest providing students with satisfactory feedback is often problematic, it is also an area where business schools can make the most gains in terms of ranking improvements. With the feedback index having the largest amount of variance between business school subjects, some areas of business schools clearly provide more satisfactory feedback than others. It may be the case that student satisfaction with feedback may be improved through greater sharing of feedback practices between subjects within business schools. While conclusions cannot be drawn about causality, the fact that the questions in the teaching quality & learning outcomes index are correlated with all other indices including the feedback index suggests they could play a potentially influential role.