دانلود رایگان مقاله انگلیسی تاثیر متخصصان سیستم های اطلاعاتی بر استفاده از سیستم های اطلاعاتی در شرکت ها - اشپرینگر 2018

Abstract

Organizations are keen to obtain as much value as they can from their information systems (IS) investments. While the first-order benefits of new information systems are usually obtained when they are used routinely, the full potential of new systems is only unlocked when they are used deeply. While the support of managers and peers can encourage individuals to use systems more deeply, the latter’s lack of technical know-how means that they may not be able to allay fears or doubts that arise as they improvise and experiment with new systems to infuse them into their work processes. We use social cognitive theory to frame infusion as a learning process, where individuals model their behavior based on the behaviors of others they observe in the environment and the resources available. We argue that individual users succeed in infusing new systems into their work when they interact with IS professionals. This interaction allows users to observe the actions of IS professionals and receive knowledge and guidance from them. The results of our study show that the discretionary behaviors exhibited by IS professionals positively affect users’ perceptions of the levels of usefulness and ease of use of new systems, encouraging them to use the systems as fully as possible. This study extends our understanding of the role that the discretionary behavior of IS professionals plays in enhancing the value that organizations obtain from their new IS investments.

7 Conclusion

This study examines the role of the discretionary behavior of IS professionals in motivating their non-IS colleagues to use information systems more deeply. Drawing on OCB concepts and dimensions, IS-specific OCBs which support the ability of users to infuse the features and functions of information systems into their work practices have been identified and categorized. The results of this study show that IS-specific behaviors influence IS infusion through employees’ perceptions of the usefulness and ease of use of the systems, and their improvisational behaviors. Interpreting the results of this study and comparing them to the results of other studies, this study supports the perspective that the occurrence of IS-specific OCBs that lead to positive outcomes is not dependent upon the type and complexity of the tasks or the extent of time and effort IS professionals spend. Instead, IS-specific OCBs are outcomes of the behavioral and cognitive processes which occur when users observe discretionary behaviors derived from interactions between IS professionals and their non-IS peers and decide to immerse themselves in these interactions in attempt to overcome obstacles and carry out their work. Furthermore, the advantages and constraints of this study are discussed and issues for future research are highlighted.