6. Limitations
The main limitations of this theoretical sampling process are threefold. First, we use retrospective data for analysis, while we observe a contemporary phenomenon in which the cases are still evolving. Although our exploration offers promising results, the descriptive potential of the process needs to be further validated. Second, multiple case studies are used in this research to provide more compelling evidence and produce more robust conclusions. Although the problem of reliability and validity were taken into full consideration, a deep analysis of encoding is required to generate more concrete results. This could be realized to employ more quantitative analyses in the future. Finally, this study deals with large, established companies that introduce creative ways of customer value creation in parallel to their core innovation processes. As a result, insights from their experiences may not hold for all types of companies and settings. Promising avenues for further analysis that go beyond the scope of this research (Eisenhardt, 1989) could thus include variations in the success of introducing organization ambidexterity, in the size and age of companies, and further variations in the industry setting.