- مبلغ: ۸۶,۰۰۰ تومان
- مبلغ: ۹۱,۰۰۰ تومان
The “1st Academic-Practitioner Research with Impact workshop: Customer Experience Management (CEM) and Big Data”, was held at Alliance Manchester Business School on 18th and 19th January 2016. The topic of the workshop and the special section was selected deliberately, based on feedback from practitioners collected over the past fifteen years and observation of developing areas in service marketing, to encourage collaboration between practitioners and academics. The following paper discusses the purpose, planning, development, delivery and in particular the outcomes of the workshop. We begin with a brief discussion of the importance of research impact and collaboration between academics and practitioners. We then discuss the workshop procedures and organization efforts. We subsequently provide a summary of the four papers resulting from these collaborative efforts, which follow in this special section. Finally, we discuss the implications and future directions of this type of research endeavors for practitioners and academics.
In order to develop richer and more impactful understanding of current problems challenging customer-focused managers there is a need for more dialog and engagement between academics and practitioners. The workshop and the resulting four papers present a unique approach to synthesizing real world problems, solving them through rigorous research and offering current leading thinking within the scientific literature. The innovative, collaborative format of the workshop and the resulting impactful papers should serve as a motivation for future advancement of similar initiatives and we call for the development of more workshops that encourage collaboration at the academic-practitioner interface in order to ensure that future research in services marketing is both credible and impactful. The commentary in this paper could serve as a guideline for developing future workshops that aim at strengthening the links between academia and the business world. We hope that more publishers will sponsor, promote and organize such events and seek to publish resulting outputs, which would also help them maintain their own credibility in a shifting and increasingly challenging publishing environment.