دانلود رایگان مقاله انگلیسی غلبه بر موانع مهندسی مجدد فرایند کسب و کار با استفاده از روش نگاشت دانش - الزویر 2017

Abstract

Context: Business process reengineering (BPR) is identified as one of the most important solutions for organizational improvements in all performance measures of business processes. However, high failure rates 70% is reported about using it the most important reason that caused the failure is the focus on the process itself; regardless of the surrounding environment, and the knowledge of the organization. The other reasons are due to the lack of tools to determine the causes of the inconsistencies and inefficiencies. Objective: This paper proposes Process Reengineering Ontology-based knowledge Map Methodology (PROM) to reduce the failure ratio, solve BPR problems, and overcome their difficulties. Method: using an organizational ontology to show the structure and environment surrounding to organization's processes, using knowledge maps as an inference that succeeds to identify and find out the causes that lead to contradictions and inefficiencies, and using Analytical hierarchy processing to identify and prioritize processes of the business to be re-designed . Results: through the proposed methodology all organizational processes are completely analyzed. Moreover, Analytical Hierarchy Processing technique is used to show the most important processes with high priority to be reengineered first then it is easy to discover any errors occurred during reengineering process through knowledge map so BPR is done successfully. Conclusion: Apply the proposed methodology to inventory management shows how processes reengineering are done successfully and helping the organization to achieve its objectives.

6. Contribution

The proposed methodology plays a vital role in implementing successful BPR ontology map methodology through using knowledge source and structure maps that based on organizational ontology ,AHP, and all of these are presented to analyze all organizational processes and choice accurately which processes that important than others to be reengineered first.

• BPR success factors and the causes of the failure is considered so BPR is staring of continuous improvement for achieving organizational objectives.

• All processes will completely analyze through ontology.

• Priority of each process is cleared through AHP

• Process to be reengineered are presented easily using business process modeling language

• Any errors occurred during reengineering can be handled where the causes is known through knowledge maps

• An organization that contains many processes needed to be reengineered and didn’t have a resource to handle all of them at once it find the solution through AHP technique that shows the priority of each process

• Inference method is present through using knowledge maps which help finding and identifying the causes of the inconsistencies and inefficiencies.

• Automatic update for the organizational ontology is proposed through this paper using (Jordy,S.,Frederik,H. &Flavius,F. et al.,2013) algorithm.