5. Conclusions
The paper discusses the impact of new public management reforms in a developing economy. NPM prescribes a results orientation supported by strategic planning and evaluation of performance against declared objectives. Integral to this reform, budgeting is influenced by and influences changes in accounting practice, as observed in the case study of Jordan Customs. Accounting change was itself reformed and new accounting routines were inculcated in the organization, which further embedded existing institutions and norms (Siti-Nabiha and Scapens 2005). In an organizational change context, accounting and budgeting reform are reflected in internal decision making processes that manifest in management accounting practices as routines which may serve to maintain organizational coherence, given the capacity of accounting to accommodate anomalies. Thus, management accounting is important in “binding structures [which] produce and reproduce the internal unity of the organization” (Llewellyn 1994: 14).
The case study findings suggest there is some basis for arguing that Jordan’s National Agenda reform program may represent a renewal of the processes of NPM models of outcomefocused management. The institutional analysis, which has described the processes of change from a multi-level perspective found that the prevailing rationalities of NPM as recognized innovations helped to establish their legitimacy and, influenced by widespread adoption in the organizational field, became taken for granted ways of thinking and acting within the organizational culture. Organizational field-level practices changed from an input-process orientation to a results orientation, as adopted and diffused at the political-economic level, describing congruence at three levels of institutionalization analysis. At the organizational level, the institutions and values tend to reflect those of the organizational field criteria. Hence, resources were allocated to develop representations, actual or illusory, of the apparent best practices. This resulted in the adoption and reinforcement of these institutional practices. Institutionalization, being closely related to diffusion and institutionalization confers legitimacy, but also supports the dominant position of the state and its links with external agencies. This may prevent public organizations seriously challenging their institutionalized position (Pierson 2000) when tied to national economic and political objectives.