دانلود رایگان مقاله انگلیسی رابطه رضایت شغلی و مشارکت کارکنان در اداره گمرک سلطنتی مالزی - SSRN 2018

Abstract

The purpose of this research was to study the relationship between job satisfaction and employee engagement. A quantitative method was used in this study for data gathering. 80 questionnaires were distributed to employee of Royal Malaysia Customs Department (RMCD) Kangar, Perlis. The job satisfaction dimension are work environment, motivation and communication. The finding shows that only communication has significant relationship with employee engagement in Royal Malaysia Customs Department (RMCD) Kangar, Perlis while the others factor which is work environment and motivation has no significant relationship with employee engagement.

CONCLUSION

It indicates that a good communication skill trigger the employee engagement more than motivation and working environment in Royal Malaysian Customs Department (RMCD) Kangar, Perlis. In Royal Malaysian Customs Department (RMCD) Kangar, Perlis, someone who has a good communication skill practiced is considered someone who is friendly, has feeling of empathy and have a sense of humor. The employees also need a good communication skills within department to engage in any task given. From the study finding, motivation has no relationship with employee engagement. It is probably because most of the employee has been working for more than 5 years. Therefore are comfortable with the organization itself. It could also presumed that the employee has fair rewards and benefit from the job itself that make them less motivated to engaged more to the organization. Working environment has also no relationship with the employee engagement towards the organization. This is because those working in the Royal Malaysian Customs Department (RMCD) Kangar, Perlis has been working for a long duration of time. They has experienced other working environment and not affected by changes. Leader comes and go but the working environment remain the same.