CONCLUSION
It indicates that a good communication skill trigger the employee engagement more than motivation and working environment in Royal Malaysian Customs Department (RMCD) Kangar, Perlis. In Royal Malaysian Customs Department (RMCD) Kangar, Perlis, someone who has a good communication skill practiced is considered someone who is friendly, has feeling of empathy and have a sense of humor. The employees also need a good communication skills within department to engage in any task given. From the study finding, motivation has no relationship with employee engagement. It is probably because most of the employee has been working for more than 5 years. Therefore are comfortable with the organization itself. It could also presumed that the employee has fair rewards and benefit from the job itself that make them less motivated to engaged more to the organization. Working environment has also no relationship with the employee engagement towards the organization. This is because those working in the Royal Malaysian Customs Department (RMCD) Kangar, Perlis has been working for a long duration of time. They has experienced other working environment and not affected by changes. Leader comes and go but the working environment remain the same.
