دانلود رایگان مقاله انگلیسی تاثیر کیفیت رابطه زنجره تامین بر عملکرد در لجستیک های صنعتی بازرگانی دریایی - امرالد 2018

Abstract

Purpose – Anchoring on configuration theory, the purpose of this paper is to evaluate how supply chain relationship quality (SCRQ) differs across firm characteristics (FC) in the maritime logistics industry. In addition, it utilises transactional cost theory to establish the relationship between SCRQ and supply chain performance (SCP). Design/methodology/approach – The data were obtained from a survey with 205 maritime logistics service players (shipping firms, shippers and freight forwarders) in Singapore. MANOVA and t-test analyses are used to examine the difference in SCRQ (i.e. trust and commitment) across FC which includes firm types and ownership types. Thereafter, structural equation modelling is employed to examine the influence of SCRQ on SCP. Findings – The results indicate that the effects of trust and commitment on SCRQ vary significantly. It was also found that trust as an aspect of SCRQ has a significant impact on SCP, whereas commitment does not. Research limitations/implications – As the field data were obtained from only one industry, future replication of the findings to other industries should consider industry-specific factors, if applicable. Practical implications – It is suggested that maritime logistics service players should carefully manage trust and commitment to simultaneously enable SCP. By identifying the various aspects of FC that contribute to SCRQ, maritime logistics service providers could devise appropriate strategies for different customer segments more effectively. Originality/value – This study expands current supply chain research by linking two dimensions of SCRQ in relationship marketing with SCP in supply chain management. It is also one of the first empirical attempts to explore the role of FC in the linkage between SCRQ and SCP in the maritime logistics industry.

Conclusion

A summary of findings

This paper has described the antecedents of SCRQ and its consequences in the maritime logistics industry, more exactly between the maritime logistics service providers and their logistics service users. A questionnaire survey of 205 logistics service providers and users (shipping firms, shippers and freight forwarders in Singapore) was conducted. MANOVA and t-test analyses were used to analyse the differences in SCRQ (trust and commitment) according to FC ( firm types and ownership types). SEM was employed to test the impact of SCRQ on SCP. With this in mind, we assessed the relevant literature on the relationship between FC, SCRQ and SCP, which resulted in six sub-hypotheses. The result of each hypothesis is as follows. First, FC was confirmed as the antecedent which has a significant impact on SCRQ for both trust and commitment. Previous studies have suggested that a link exists between FC and SCRQ. However, there is a lack of such evidence in the maritime logistics industry. It has been validated in this study that the link between FC and SCRQ (Ward and Dagger, 2005; Knemeyer et al., 2003; Knemeyer and Murphy, 2005) is consistent with previous research, with the present research shows the support for H1a-H1d and confirms the positive relationship between FC and SCRQ. The support for H1a and H1b demonstrates that there is a significant difference between types of firm (shipping firm, freight forwarder and shipper) in relation to trust and commitment of SCRQ. In addition, the support for H1c and H1d shows that there is a significant difference between types of ownership (local firm and foreign firm) in relation to trust and commitment of SCRQ. These results imply that maritime logistics service providers should have differentiated customer-oriented attitudes and behaviours depending on various customer profiles. They should maintain their relationships with their customers to meet their needs and customise their service offerings.